How can we help?

Troubleshooting

Can't connect?

1. Check your internet connection — make sure Wi-Fi or mobile data is working.
2. Make sure you're using the latest version of ZeroPing VPN from Google Play.
3. Try switching to a different route in the app.
4. Close and restart the app.
5. Restart your device and try again.
6. If still not working, contact support below.

Connection is slow?

1. Try a different route — some routes may be faster in your area.
2. Check if other apps are using bandwidth in the background.
3. Route performance can vary by region, network, and available capacity.

Ads are too frequent?

• Ads help keep ZeroPing VPN free for everyone.
• Ads are shown after a successful connection.
• Premium is planned for v1 through Google Play Billing. See pricing →

App says my region is unavailable?

• ZeroPing VPN is currently available in select regions including Russia, Myanmar, and UAE.
• If your region is not yet supported, we're working on expanding coverage.
• Contact support if you believe this is an error.

Contact Support

Email: vstarteams@gmail.com

To help us resolve your issue faster, please include:

• Your device model and Android version
• ZeroPing VPN app version (found in Settings)
• Your country/region
• Description of the issue
• Screenshots if applicable